New clients are asked to please arrive 10 minutes prior to their scheduled appointment time so that the groomer can evaluate your pet's coat and answer any questions you may have.
Because we book reservations by appointment to appointment basis, we ask that if you need to cancel your pet's grooming appointment, it is to be made prior to 24 hours in advance during our salon business hours. Should you fail to not show, a cancellation fee of $25 may be imposed on your next grooming visit.
Any new puppy/cat clients being serviced in our salon must be up to date on all their vaccinations. Adult/senior dogs must be current on rabies or have a titer certificate, at the very least.
Should the groomer find evidence of fleas after drop off, it will be under the groomer's discretion to perform a flea & tick bath (and dip) immediately to inhibit an infestation within our grooming salon. An additional fee may be imposed.
We welcome any special requests you may have to accommodate your pet's needs. Please call us to discuss how we can additionally help you.
Health / Behavioral Issues
If a pet is showing excessive negative behavioral issues toward the groomer (biting or growling) that can not be corrected by using positive reinforcement, it will be under the groomer's discretion to continue to perform any service for the safety of the groomer or others. Furthermore, any pet who suffers from any chronic, medical condition(s) (epilepsy, heart condition, spinal injuries, etc..) you must inform the groomer of such so extra gentle handling can be taken.
Pick Up Times
Please take notice that because we work on appointment to appointment basis and reserve suite space for each in-coming reservation, it is imperative that you must pick up your pet ½ an hour after we call you when your pet will be ready for pick up. Any pet left here after the half an hour ready time, you will incur a $5.00 charge for every 15 minutes until your pet is picked up.
Gratuities are not included and are at the discretion of the guest caretakers. 15-20% is a standard gratuity.
All major credit cards, in-house gift cards and cash are accepted. In addition, we also extend personal check writing privileges to regular, established customers.