New clients are asked to please arrive 10 minutes prior to their scheduled appointment time so that the groomer can evaluate your pet's coat and answer any questions you may have.
Because we do not book multiple clients at one time, appointments are set by appointment to appointment basis. Therefore, we ask that any cancellations are made prior to 24 hours in advance. Should you fail
to not show, a cancellation fee may be imposed on your next visit
Any new puppy/cat clients being serviced in our salon must be up to date on all their vaccinations. Adult/senior dogs must be current on rabies or have a titer certificate, at the very least.
Should the groomer find evidence of fleas after drop off, it will be under the groomer's discretion to perform a flea & tick bath (and dip) immediately to inhibit an infestation within our grooming salon. An additional fee may be imposed.
We welcome any special requests you may have to accommodate your pet's needs. Please call us to discuss how we can additionally help you.
Health / Behavioral Issues
If a pet is showing excessive negative behavioral issues toward the groomer (biting or growling) that can not be corrected by using positive reinforcement, it will be under the groomer's discretion to continue to perform any service for the safety of the groomer or others. Furthermore, any pet who suffers from any chronic, medical condition(s) (epilepsy, heart condition, spinal injuries, etc..) you must inform the groomer of such so extra gentle handling can be taken.
Pick Up Times
Because we work on an appointment to appointment basis, it is asked when your groomer calls to notify you of the time your pet will be ready with his/her grooming that your pet be picked up within 30 minutes of that ready time. If your pet is not picked up after an hour after completion, a small nominal fee may be assessed to your bill; depending on your actual pick up time.
Gratuities are not included and are at the discretion of the guest caretakers. 15-20% is a standard gratuity.
All major credit cards, in-house gift cards and cash are accepted. In addition, we also extend personal check writing privileges to regular, established customers.