SALON POLICIES & SERVICE AGREEMENT
A. The grooming process which is performed under the follow conditions but not limited to: matted pets, those with underlying respiratory or heart issues, general chronic health issues, emaciated and/or elderly are at a greater risk for injury. The grooming process can induce stress and/or may expose pre-existing health/skin conditions for which The Dog Spaw cannot be held liable and will be at the owner's risk and expense. Therefore, to ensure the highest level of safety of your pet, please ensure to inform your groomer of any and all details to your pet’s health, restrictions, precautions and/or any negative behaviors.
B. The pet's rabies vaccine must be up to date (as required by law), OR has been recently tittered OR has a medical waiver due to an autoimmune disease/age.
C. In the event of an emergency, in your absence, you authorize The Dog Spaw to utilize a pet veterinarian closest to our pet grooming salon. In the event that an issue arises that is after hours or on a weekend that the local veterinarian facility is closed, Red Bank Emergency Hospital will be used to which the veterinarian will treat the pet as necessary at your expense and any necessary aftercare visits thereafter. Furthermore, should your pet need medical attention which was no fault of our own, you still have the right to request the video surveillance that lead up to the incident. Any request must then be made within three (3) business days by email at: contact@thedog-spaw.com. (Please read the actual agreement at your salon of choice that will have the closest vet care facilities listed that may be used)
D. Payment is to be made at the time of service. Payment can be cash, check, credit card or gift card. Returned checks will incur a $35 charge.
E. Our actual rates are based on the pet’s breed, age, thickness and condition of the coat, behavior and duration of the groom. New clients will be quoted a starting price but we can not guarantee an actual price until the service is completed. Nail cutting and ear cleaning are part of the service unless the process is too stressful for the pet or too dangerous for the groomer. We do offer external pressure anal gland expression at no charge but can be waived.
F. Should the groomer find evidence of fleas on your pet, there will be an automatic minimum $10 fee imposed for a flea bath ( depending on size of pet and thickness of coat). In addition, if tick(s) are present, we will remove them. However, if there is an excessive amount of ticks found that need to be removed, there may be an additional fee for the added time of cleaning the tick bite areas.
G. Cancellation and rescheduling of an appointment by the client requires at least 24 hours advance notice to waive the $25 appointment fee.
H. In the event of inclement weather, a family emergency or any other uncontrollable circumstance, The Dog Spaw has the discretion to waive the fee within the 24 hour period as a courtesy.
I. We reserve the right to cancel or reschedule a groom if we feel the need to do so. Every effort will be made to reschedule at a time convenient for both the client and the groomer.
J. We reserve the right to charge the FULL grooming fee due to the loss of revenue caused by a "no-show". A "no-show" is defined when the client schedules a reservation but did not contact the The Dog Spaw to cancel or reschedule at least 24 hours in advance. Therefore, please make every effort to call and cancel or call to reschedule when possible to avoid such situations.
K. We reserve the right to refuse service or stop in the middle of the grooming process for any pet with severe matting issues that goes beyond the scope of our expertise, behavior, temperament, or a client for any reason.
L. Please note that we allocate suite space per each reservation. Therefore, the groomer or front end staff member will call you approximately 20 minutes prior to the pet being ready for pick up time. We then expect the pet to be picked up within that time frame. However, we do allow up to 1/2 an hour AFTER the dog is ready for pick up to wait in a suite. Should the duration exceed that courtesy 1/2 an hour, The Dog Spaw has the right to impose a late pick up fee of $5.00 per 1/2 an hour afterwards unless this is pre-authorized by the owner, or groomer.
M. Due to CDC guidelines, we ask that whomever drops off the pet or picks up, has not been sick for at-least 14 days with a fever, coughing or has had flu like symptoms.
N. We ask that pets are on leash or in a secure carrier at all times when entering our facility for services. In addition, we ask that you walk your pet outside prior to entering so it enables them to relieve themselves as it can be a few hours until they leave when being picked up.
B. The pet's rabies vaccine must be up to date (as required by law), OR has been recently tittered OR has a medical waiver due to an autoimmune disease/age.
C. In the event of an emergency, in your absence, you authorize The Dog Spaw to utilize a pet veterinarian closest to our pet grooming salon. In the event that an issue arises that is after hours or on a weekend that the local veterinarian facility is closed, Red Bank Emergency Hospital will be used to which the veterinarian will treat the pet as necessary at your expense and any necessary aftercare visits thereafter. Furthermore, should your pet need medical attention which was no fault of our own, you still have the right to request the video surveillance that lead up to the incident. Any request must then be made within three (3) business days by email at: contact@thedog-spaw.com. (Please read the actual agreement at your salon of choice that will have the closest vet care facilities listed that may be used)
D. Payment is to be made at the time of service. Payment can be cash, check, credit card or gift card. Returned checks will incur a $35 charge.
E. Our actual rates are based on the pet’s breed, age, thickness and condition of the coat, behavior and duration of the groom. New clients will be quoted a starting price but we can not guarantee an actual price until the service is completed. Nail cutting and ear cleaning are part of the service unless the process is too stressful for the pet or too dangerous for the groomer. We do offer external pressure anal gland expression at no charge but can be waived.
F. Should the groomer find evidence of fleas on your pet, there will be an automatic minimum $10 fee imposed for a flea bath ( depending on size of pet and thickness of coat). In addition, if tick(s) are present, we will remove them. However, if there is an excessive amount of ticks found that need to be removed, there may be an additional fee for the added time of cleaning the tick bite areas.
G. Cancellation and rescheduling of an appointment by the client requires at least 24 hours advance notice to waive the $25 appointment fee.
H. In the event of inclement weather, a family emergency or any other uncontrollable circumstance, The Dog Spaw has the discretion to waive the fee within the 24 hour period as a courtesy.
I. We reserve the right to cancel or reschedule a groom if we feel the need to do so. Every effort will be made to reschedule at a time convenient for both the client and the groomer.
J. We reserve the right to charge the FULL grooming fee due to the loss of revenue caused by a "no-show". A "no-show" is defined when the client schedules a reservation but did not contact the The Dog Spaw to cancel or reschedule at least 24 hours in advance. Therefore, please make every effort to call and cancel or call to reschedule when possible to avoid such situations.
K. We reserve the right to refuse service or stop in the middle of the grooming process for any pet with severe matting issues that goes beyond the scope of our expertise, behavior, temperament, or a client for any reason.
L. Please note that we allocate suite space per each reservation. Therefore, the groomer or front end staff member will call you approximately 20 minutes prior to the pet being ready for pick up time. We then expect the pet to be picked up within that time frame. However, we do allow up to 1/2 an hour AFTER the dog is ready for pick up to wait in a suite. Should the duration exceed that courtesy 1/2 an hour, The Dog Spaw has the right to impose a late pick up fee of $5.00 per 1/2 an hour afterwards unless this is pre-authorized by the owner, or groomer.
M. Due to CDC guidelines, we ask that whomever drops off the pet or picks up, has not been sick for at-least 14 days with a fever, coughing or has had flu like symptoms.
N. We ask that pets are on leash or in a secure carrier at all times when entering our facility for services. In addition, we ask that you walk your pet outside prior to entering so it enables them to relieve themselves as it can be a few hours until they leave when being picked up.
